INDUSTRY SECTORS
ILA Industry Sectors
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15 Industries
01
Banking &
Finance
Markets, risk and compliance discussed with total precision — from the branch counter to the boardroom.
Banking &
Finance
Advisors, analysts, compliance officers and M&A directors handling regulated conversations, client trust and deal-table pressure in a second language.
We work with you on:
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Client advisory conversations
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Regulatory language (AMF, OSFI)
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Mergers and acquisitions vocabulary
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Earnings calls and investor updates
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Delivering risk and sensitive news
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Board-level reporting
02
Real Estate & Construction
Close the deal and run the site with vocabulary that holds up in both languages.
Real Estate & Construction
Site and property professionals — foremen, coordinators, brokers, project managers and VPs of development — navigating contracts, permits
and trade coordination.
We work with you on:
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Listings, offers and closings
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Site safety briefings
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Permit and zoning terminology (RBQ, CCQ)
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Contractor coordination
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Client walkthroughs and disputes
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Investor and project reporting
03
Manufacturing & Engineering
Direct the floor and the specifications with precision, safety and authority.
Manufacturing & Engineering
Machine operators, quality technicians, process engineers, plant managers and VPs of operations coordinating production, safety and supplier negotiations.
We work with you on:
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Shop floor instructions
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Safety briefings (CNESST)
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Technical specifications and quality control
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Supply chain and vendor negotiation
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Cross-shift handovers and incident reports
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Capital investment proposals
04
Technology & IT
Explain complex systems in plain, confident language to any audience in the room.
Technology & IT
Support technicians, developers, solutions architects, engineering directors and CTOs running standups, demos, incident calls and roadmap
presentations.
We work with you on:
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Technical documentation
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Agile ceremonies and standups
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Incident and outage communication
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Client demos and sales engineering
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Cross-team collaboration
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Roadmap presentations to executives
05
Hospitality & Tourism
Welcome every guest and handle every request with polished ease.
Hospitality & Tourism
Front desk agents, concierges, food and beverage and event teams, and general managers serving international guests and reporting to brand
standards.
We work with you on:
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Check-in and concierge language
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Service recovery and complaints
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Reservations, events and group bookings
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Front- and back-of-house coordination
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Cultural sensitivity with guests
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General manager reporting
06
Insurance
Explain coverage and settle claims with confidence, clarity and diplomacy.
Insurance
Agents, claims adjusters, underwriters and chief actuaries explaining policies, handling disputes and reporting portfolio risk under AMF oversight.
We work with you on:
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Policy and coverage explanations
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Claims intake and settlement
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Underwriting and risk terminology
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Handling disputes and denials
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Reinsurance negotiations
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Portfolio risk reporting
07
Legal Services
Draft, argue and advise with airtight precision in Quebec's bilingual, bijural practice.
Legal Services
Articling students through senior partners and general counsel, moving between civil law and common law, and between French and English
documents.
We work with you on:
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Contract and clause negotiation
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Plain-language client consultations
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Courtroom and deposition vocabulary
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Civil law and common law terminology
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Bilingual documentation practices
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Business development pitches
08
Aerospace
Communicate technical precision where the standards never bend.
Aerospace
Avionics technicians, quality inspectors, design engineers, program managers and VPs briefing regulators, OEM partners and international
suppliers.
We work with you on:
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Technical and certification documentation
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Regulator correspondence (TCCA, FAA, EASA)
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Program and design reviews
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Supplier negotiation and quality assurance
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Safety-critical communication protocols
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OEM partnership briefings
09
Automotive Retail
Sell, finance and service vehicles with confidence at every step of the deal.
Automotive Retail
Sales consultants, F&I managers, service advisors, sales managers and dealer principals working the floor, the finance desk and the OEM relationship.
We work with you on:
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Showroom consultations
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Vehicle feature walkthroughs
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Financing, leasing and F&I conversations
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Service intake and repair explanations
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Trade-in and price negotiation
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OEM performance reporting
10
Retail & E-commerce
Engage shoppers, negotiate with buyers and suppliers, and close sales with warmth and
confidence.
Retail & E-commerce
For sales associates, store managers, e-commerce teams and regional directors who handle sales conversations, negotiate with buyers and suppliers, manage third-party relationships and review network performance.
We work with you on:
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In-store and online sales conversations
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Speaking and negotiating with buyers, third-party buyers and suppliers
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Product knowledge and upselling
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Returns, refunds and loyalty programs
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Online reviews and shopper messaging
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Team briefings on the shop floor
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Regional performance reviews
11
Energy & Natural Resources
Operate, report and consult across sites with technical confidence.
Energy & Natural Resources
Field technicians, plant operators, process engineers, operations managers and VPs communicating on safety, environment, community relations and ESG performance.
We work with you on:
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Field and safety communication
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Environmental and regulatory reporting
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Community and stakeholder consultation
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Emergency and incident response
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Shift and site coordination
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ESG reporting to the board
12
Government & Public Sector
Serve the public and brief leadership with clarity, precision and bilingual confidence.
Government & Public Sector
From counter staff and policy analysts to assistant deputy ministers, meeting bilingual service standards and Bill 96 obligations.
We work with you on:
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Citizen-facing service language
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Policy briefings and memos
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Public consultation communication
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Bilingual service standards (OQLF)
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Interdepartmental coordination
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Ministerial briefings
13
Life Sciences & Health Technologies
Research, regulation and health technology explained with the precision the file demands.
Life Sciences & Health Technologies
Clinical research associates, regulatory specialists, project managers and chief medical officers working across Health Canada, the FDA and cross-functional teams.
We work with you on:
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Clinical trial documentation
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Regulatory submissions (Health Canada, FDA)
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Medical device explanations
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Patient and informed consent language
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Cross-functional R&D collaboration
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Pipeline reporting to the board
14
Agrifood
Grow, process and deliver food with safety and confidence at every stage.
Agrifood
Line workers, QA technicians, HACCP coordinators, plant managers and VPs of operations working under CFIA and MAPAQ requirements.
We work with you on:
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Food safety and traceability terminology
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Quality assurance and HACCP
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Farm and agronomic vocabulary
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Processing plant instructions
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Retailer and distribution negotiation
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Audit and sustainability reporting
15
Personal Care, Esthetics & Hairstyling
Serve every client with warmth, precision and complete confidence.
Personal Care, Esthetics & Hairstyling
Hairstylists, colorists, estheticians, spa managers and multi- location directors making every client interaction — consultation, service and loyalty —
count, in any language.
We work with you on:
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Client consultations and service explanations
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Skincare, haircare and personalized product recommendations
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Booking, scheduling and appointment conversations
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Explaining treatment steps, safety and hygiene to clients
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Upselling, add-ons and retail conversations
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Loyalty, referrals and long-term client relationships